May 2013

Heritage Honda Parkville & Towson Service Center to receive Customer Service Experience Award & Fixed First Visit Award.


These awards are given out to dealers within the service and parts departments that maintain a high CSE score & total overall customer satisfaction for an entire year.

The Heritage Honda Parkville and Heritage Honda Towson Service Centers are the 2013 Customer service Experience Award and the 2013 Fixed First Visit Award winners. Both Honda locations' Service Departments have received the Customer Service Experience award for maintaining a high overall CSE score for the entire year. Customers will see the banners proudly displayed in both service departments showing the dedication and passion Heritage gives their customers through the highest rated service in their region. "I am extremely proud of both Heritage Honda Baltimore locations and honestly must say it is to be expected from our dedicated teams that strive to exceed our customer's expectations", commented Bill Starr, General Manager of both Heritage Honda Parkville and Heritage Honda Towson Service Center. This is what sets the Heritage customer experience apart from the competition at the Honda Parkville and Honda Towson locations. These employees provide the best possible customer service every day.

Each location also received the Fixed First Visit award for maintaining total overall customer satisfaction. These awards reinforce the hard work and attention to detail for customer's vehicles as well as their customer's overall service needs. "It's great to see the hard work of our Service and Parts team members recognized by these awards. Everyone plays a part. It's a simple plan of internalizing our core values which focuses on our customers' needs first. It's no surprise that when our values are executed, everything else falls into place, which in turn builds a lifetime relationship with our customers", explains Mike Hoban, Parts and Service Director of both Heritage Honda Parkville and Heritage Honda Towson Service Centers.

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